Privacy policy

Effective Date: August 1, 2026

FreshBin Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

When you use our website or book a service, we may collect:

Personal Information

  • First and last name

  • Email address

  • Phone number

  • Service address

  • Billing address (if different)

  • Payment information (processed securely through our payment provider)

  • Account and subscription information

Website Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Schedule and provide services

  • Process payments

  • Manage monthly subscriptions

  • Send appointment confirmations

  • Send service reminders

  • Send invoices and receipts

  • Respond to customer inquiries

  • Improve our website and customer experience

  • Detect fraud and maintain website security

  • Comply with legal obligations

3. Payment Information

Online payments are processed through secure third-party payment providers.

FreshBin Solutions does not store complete credit card or debit card information on our servers.

4. Cookies

Our website may use cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Improve the customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

FreshBin Solutions does not sell, rent, or trade your personal information.

We may share information only with trusted third parties that help operate our business, including:

  • Payment processors

  • Booking and scheduling software

  • Email and SMS notification providers

  • Website hosting providers

  • Customer support providers

These providers may access your information only as necessary to perform services on our behalf.

6. Data Security

We use commercially reasonable security measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Marketing Communications

With your permission, we may send:

  • Promotions

  • Special offers

  • Company updates

  • Service reminders

You may unsubscribe from marketing emails at any time by following the unsubscribe link included in the email.

Service-related communications, such as appointment reminders, invoices, receipts, and account notifications, may still be sent as necessary to provide our services.

8. Data Retention

We retain customer information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce our agreements

9. Third-Party Links

Our website may contain links to third-party websites.

FreshBin Solutions is not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 13.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Update your contact information

  • Opt out of marketing communications

To exercise these rights, please contact us using the information provided on our website.

12. Changes to This Privacy Policy

FreshBin Solutions may update this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is posted on our website.

13. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact FreshBin Solutions through the contact information listed on our website.