Refund policy

Effective Date: August 1, 2026

FreshBin Solutions is committed to providing professional, reliable trash bin cleaning services. This Refund & Cancellation Policy explains our cancellation, rescheduling, and refund procedures.

1. One-Time Service Cancellations

Customers may cancel a one-time service at least 24 hours before the scheduled appointment for a full refund.

Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund.

2. Monthly Subscription Cancellations

Monthly subscription services may be canceled at any time.

Cancellation requests must be submitted before the next billing date to avoid being charged for the upcoming service period.

Once a recurring payment has been processed, it applies to the current billing cycle and is generally non-refundable.

3. Rescheduling

Customers may request to reschedule an appointment by contacting FreshBin Solutions before the scheduled service date.

Rescheduling requests are subject to route availability.

4. Missed Appointments

If our team is unable to complete the service because:

  • Trash bins were not accessible

  • Trash bins were not placed out after collection

  • A gate was locked without access

  • Pets or other hazards prevented safe service

  • Incorrect service information was provided

the appointment may be considered a missed service and may not qualify for a refund.

5. Weather Delays

Services may be delayed or rescheduled due to severe weather or unsafe working conditions.

Customers will be notified as soon as possible, and every effort will be made to complete the service on the next available route.

6. Satisfaction Guarantee

If you are not satisfied with the quality of your service, please contact FreshBin Solutions within 24 hours of your appointment.

We will review the issue and, at our discretion, may:

  • Reclean the trash bin(s) at no additional charge.

  • Issue a partial refund.

  • Issue a full refund if appropriate.

7. Refund Processing

Approved refunds will be returned to the original payment method used during checkout.

Processing times may vary depending on your financial institution or payment provider.

8. Non-Refundable Services

Refunds generally will not be issued when:

  • Service has already been completed.

  • The customer provided incorrect booking information.

  • The bins were inaccessible at the scheduled service time.

  • The cancellation policy was not followed.

  • The issue resulted from circumstances outside of FreshBin Solutions' control.

9. Subscription Billing

Monthly subscriptions automatically renew until canceled.

Customers are responsible for canceling their subscription before the next billing date if they no longer wish to receive recurring service.

10. Contact Us

For cancellation requests, refund questions, or service concerns, please contact FreshBin Solutions using the contact information provided on our website.