Terms of service
Effective Date: August 1, 2026
By booking a service with FreshBin Solutions, you agree to the following Terms of Service.
1. Services
FreshBin Solutions provides professional residential trash bin cleaning services, including one-time cleanings and recurring monthly subscription services.
2. Online Booking
Appointments are scheduled through our online booking system. Customers are responsible for providing accurate contact information, service address, and trash collection day.
3. Payment
Payment is required at the time of booking unless otherwise stated.
Monthly subscription customers authorize recurring automatic payments using the payment method provided during checkout.
4. Subscription Services
Monthly subscriptions automatically renew each billing cycle until canceled by the customer.
Customers may cancel their subscription in accordance with our Cancellation Policy.
5. Customer Responsibilities
Customers agree to:
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Provide accurate booking information.
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Ensure trash bins are empty before service.
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Place bins in an accessible location after trash collection.
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Secure pets during service.
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Provide any necessary gate codes or access instructions.
6. Missed Service
If bins are inaccessible because they were not left out, are locked behind a gate, or cannot be safely reached, the visit may be considered a missed service.
Rescheduling may be subject to company policy and route availability.
7. Weather
Service may be delayed or rescheduled due to severe weather or unsafe working conditions. Customers will be notified of any scheduling changes.
8. Satisfaction Guarantee
If you believe your service was not completed to your satisfaction, please contact FreshBin Solutions within 24 hours of your scheduled service so we can review and address the issue.
9. Property Damage
FreshBin Solutions exercises reasonable care while providing services.
Customers should report any property damage within 48 hours of service.
10. Limitation of Liability
FreshBin Solutions' liability is limited to the amount paid for the specific service provided.
FreshBin Solutions is not responsible for delays or service interruptions caused by severe weather, road closures, emergencies, equipment failure, or other circumstances beyond our reasonable control.
11. Service Area
Services are available only within FreshBin Solutions' designated service area.
We reserve the right to decline service outside our operating area.
12. Pricing
Prices are subject to change without prior notice.
Price changes will not affect services that have already been paid for.
Recurring subscription pricing may be updated with advance notice to customers.
13. Right to Refuse Service
FreshBin Solutions reserves the right to refuse or discontinue service if:
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Conditions are unsafe.
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Trash bins contain hazardous materials.
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The customer violates these Terms of Service.
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Access to the property is not reasonably available.
14. Privacy
Customer information is handled in accordance with the FreshBin Solutions Privacy Policy.
FreshBin Solutions does not sell customer personal information.
15. Changes to These Terms
FreshBin Solutions may update these Terms of Service from time to time. The most current version will always be available on our website.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact FreshBin Solutions using the contact information listed on our website.